SHIPPING POLICY

At Gladdress, we strive to deliver your fashion favorites safely and efficiently. Below you will find comprehensive details regarding our fulfillment procedures, delivery options, rates, and coverage.

1. Order Processing Time

• Standard Processing: All orders undergo strict quality control, verification, and protective packaging prior to dispatch. Standard order preparation takes 1–3 business days.

• Order Cut-off Time: Orders placed after 2:00 PM (PST) will begin processing on the following business day.

• Weekend & Holiday Policy: Orders are not processed, shipped, or delivered on weekends or public holidays.

• Peak Season Delays: During promotional events, collection launches, or holiday peak seasons, processing may take up to 3–5 business days. We will notify you via email if any unexpected delays occur.

2. Shipping Destinations, Rates & Delivery Estimates

We ship internationally to selected destinations. Estimated delivery times begin after your order has been dispatched from our fulfillment center.

Note: Delivery estimates are based on major metropolitan areas. Remote or rural locations may require additional transit time.

3. Address Accuracy & Order Modifications

• Address Verification: Customers are responsible for providing complete and accurate shipping details (including apartment, suite, or unit numbers) at checkout.

• Changes & Corrections: If you notice an error in your address, please email us immediately at info@gladdress.com. Address modifications can only be made within 2 hours of placing the order before it enters production or packaging.

4. Customs, Duties & Taxes (International Orders)

• Import Duties: Gladdress is not responsible for any local customs fees, import duties, tariffs, or taxes applied to your package upon arrival.

• Customer Responsibility: All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, and handling fees).

5. Order Tracking

• Confirmation Email: Once your package is scanned into the carrier network, you will receive an automated shipping confirmation email containing a tracking number and direct tracking link.

• Tracking Activation: Please allow 24 to 48 hours for the tracking status to update on the carrier system after receiving your notification.

6. Transit Delays, Damaged, Lost, or Stolen Packages

• Unforeseen Logistics Delays: Gladdress is not liable for delivery delays resulting from events beyond our reasonable control, including but not limited to severe weather conditions, natural disasters, customs clearance holds, flight cancellations, labor strikes, or carrier operational disruptions. While we will assist you in communicating with the logistics carrier to track your package, unexpected transit delays do not constitute grounds for immediate order cancellation or shipping fee refunds.

• Damaged Items: If your order arrives damaged, keep all original packaging materials and product tags intact. Take clear photos of the damage and contact the shipping carrier immediately to initiate a claim, then notify our customer care team at info@gladdress.com.

• Stolen / Missing Packages: If your tracking status states "Delivered" but you have not received your package, check with household members, neighbors, or your local postal authority first. Gladdress is not liable for stolen or missing packages once confirmed as delivered by the logistics carrier.