PRIVACY POLICY

At Gladdress, accessible from gladdress.com, protecting your privacy and securing your personal data is one of our top priorities. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our store.

1. Information We Collect

We collect information to provide better services, process your orders, and improve your overall shopping experience.

  • Personal Details: When you make a purchase or create an account, we collect your name, billing address, shipping address, payment information (including credit card details), email address, and phone number.

  • Device & Usage Data: When you browse our website, we automatically collect information about your device, including your IP address, browser type, time zone, referring/exit pages, and web browser cookies.

  • Customer Support Data: Information you provide when contacting our support team via email or phone regarding inquiries, tracking, or exchanges.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Order Fulfillment: Processing payments, arranging shipping, generating invoices, and sending order confirmations and tracking updates.

  • Customer Communication: Responding to your inquiries, assisting with returns, and providing customer support.

  • Store Optimization & Analytics: Analyzing browsing behavior to improve store navigation, product offerings, and user experience.

  • Marketing Communications: Providing updates, special offers, or promotional materials (only if you have explicitly opted in). You may opt out at any time.

3. Sharing Your Information

We respect your privacy and never sell or rent your personal data to third parties. We only share your information with trusted third-party service providers who assist us in operating our store:

  • Payment Processors: Secure payment gateways (e.g., Stripe, PayPal) to authorize and process payments safely.

  • Logistics & Carriers: Courier and shipping partners (e.g., USPS, FedEx, DHL) to deliver your purchases.

  • Analytics Tools: Service providers (e.g., Google Analytics) to help us understand how customers use our site.

  • Legal Requirements: We may disclose your personal information if required by law, regulation, or court order.

4. Data Security & Storage

  • SSL Encryption: All sensitive payment data and personal details transmitted through our site are secured using 256-bit Secure Sockets Layer (SSL) encryption technology.

  • Data Retention: We retain your order information for our records unless and until you ask us to delete this information.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to store your preferences, maintain your shopping cart items, and collect browsing statistics. You can choose to turn off cookies through your browser settings, though some store features may not function properly as a result.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access, update, or correct your personal data.

  • The right to request the deletion of your personal data.

  • The right to opt out of marketing communications at any time.

To exercise any of these rights, please contact us at info@gladdress.com.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

  • Email: info@gladdress.com

  • Phone: +1 (805) 947-1098

  • Address: 107 Nancy Ct, Mountain View, CA 94041, United States