PAYMENT POLICY

At Gladdress, we ensure that your online shopping experience is simple, smooth, and completely secure. Below are the terms and conditions governing payments made on our platform.

1. Accepted Payment Methods

We support a wide range of payment options for your convenience:

  • Credit / Debit Cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

  • Digital Wallets: PayPal, Apple Pay, Google Pay, and Shop Pay.

  • Local Payment Gateways: Regional secure payment methods depending on your checkout country.

2. Payment Security & Encryption

  • SSL Security: All transactions are processed through 256-bit Secure Sockets Layer (SSL) encryption to guarantee that your credit card and personal data are protected against unauthorized access.

  • PCI Compliance: Our payment gateways adhere to PCI-DSS (Payment Card Industry Data Security Standard) Level 1 compliance requirements.

  • No Stored Card Details: Gladdress does not hold, store, or view your full credit card details on our servers. All transaction data is processed directly through secure financial institutions.

3. System Popup & Payment Stability Notice

Due to occasional network fluctuations or system updates within international payment gateways, multiple payment windows or redirection pop-ups may temporarily appear during checkout. Please rest assured that our checkout system is strictly integrated with enterprise-grade SSL protection. Your payment environment remains 100% secure at all times, and you may proceed to complete your transaction with total confidence. If you experience repeated redirection issues, please refresh your browser or reach out to info@gladdress.com.

4. Currency & Pricing

  • Billing Currency: Prices displayed on our store can be shown in various local currencies for convenience. However, all final orders will be settled in US Dollars (USD) at checkout.

  • Exchange Rates & Bank Fees: If your card or bank account uses a currency other than USD, your bank or credit card provider will handle the currency conversion based on their daily conversion rate. Gladdress is not responsible for foreign transaction fees or currency exchange fees assessed by your bank.

5. Payment Authorization & Order Acceptance

  • Immediate Billing: Your credit card or chosen payment method will be charged immediately upon order confirmation.

  • Fraud Verification: To prevent fraudulent activities, all orders are subject to security checks and verification. Gladdress reserves the right to hold, cancel, or refund any order suspected of fraudulent transaction activity.

  • Order Rejection: If your bank declines the authorization request, your order will automatically be canceled. Please double-check your billing name, postal code, CVV, and expiration date before resubmitting.

6. Sales Tax, Duties & Tariffs

  • Domestic Taxes: Applicable state and local sales taxes will be calculated automatically at checkout based on your delivery address within the United States.

  • International Import Taxes: For international shipments, any local tariffs, value-added taxes (VAT), or customs clearing fees levied by the destination country are the sole responsibility of the recipient.

7. Contact Us

If you experience any issues or payment errors at checkout, please contact our billing support team:

  • Email: info@gladdress.com

  • Phone: +1 (805) 947-1098

  • Address: 107 Nancy Ct, Mountain View, CA 94041, United State