RETURN & REFUND POLICY

We want you to completely love your Gladdress purchase. If something isn’t quite right, our team is here to guide you through a smooth return or exchange process.

1. Return Eligibility & Window

  • 14-Day Window: Return requests must be initiated within 30 calendar days from the date your package shows delivered.

  • Item Condition: To qualify for a return, items must be unworn, unwashed, unaltered, and free of odors, makeup, or deodorant stains.

  • Original Packaging: All original tags, labels, hygiene seals, and packaging must remain fully intact and attached.

  • Proof of Purchase: A valid order confirmation number or receipt is required to process any request.

2. Non-Returnable & Final Sale Items

For hygiene and operational reasons, the following items cannot be returned, refunded, or exchanged:

  • Swimwear & Lingerie: Non-returnable due to hygiene regulations (unless received defective or damaged).

  • Final Sale Items: Products marked as "Final Sale" or purchased during clearout events.

  • Promotional Items & Gift Cards: Free gifts, promotional giveaway items, and electronic gift cards.

3. How to Initiate a Return

  1. Submit Request: Contact our customer service team at info@gladdress.com with your order number, reason for return, and clear photos of the item.

  2. Receive Authorization: Returns sent back without prior written authorization (RMA) will be rejected and returned to sender.

  3. Follow Return Instructions: Once approved, we will provide you with the assigned return address and instructions. Do not send your return to the address on the original shipping label, as this is a dispatch-only facility and your package will be lost.

4. Return Shipping Costs & Facility Locations

  • Shipping Fees: Customers are responsible for all return shipping costs, unless the return is due to a Gladdress error (defective, damaged, or incorrect item).

  • Non-Refundable Fees: Original shipping fees, priority handling, and paid customs duties/taxes are non-refundable.

  • Tracking Required: You must provide a valid tracking number once your return is dispatched. Gladdress is not responsible for returned items lost in transit without tracking proof.

  • Return Locations: Depending on your location and item availability, return instructions will direct your shipment to our facility in the United States or Hong Kong.

5. Exchanges

  • Size/Color Exchange: If you need a different size or style, email info@gladdress.com to confirm stock availability.

  • Fast Exchange Option: To secure your preferred size before it sells out, we recommend placing a new order immediately and returning the original item for a full refund.

6. Damaged, Defective, or Incorrect Items

  • 48-Hour Inspection Window: Please inspect your package immediately upon delivery. If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours at info@gladdress.com.

  • Required Proof: Include clear photos/videos of the defect, product tags, and outer packaging. Once verified, we will cover return shipping costs or issue a replacement/refund at no extra charge.

7. Refunds & Processing Time

  • Inspection: Once your returned item is received at our facility, please allow 1–3 business days for quality inspection.

  • Approval & Credit: Upon approval, your refund will be processed back to your original payment method within 3 business days.

  • Posting Time: Please note that your bank or financial institution may take an additional 3–7 business days to post the transaction to your account.